Terms Of Service

Last updated: August 31, 2026

By using Graphic Designers Group and proceeding as a Client, You agree to be legally bound by these Terms and Conditions, including terms incorporated by reference. Please read them carefully. If You do not accept these Terms without modification, You may not use the Services.

Graphic Designers Group may revise these Terms at any time by updating this page. You should review this page periodically because the posted Terms are binding on You.

In these Terms, Graphic Designers Group, the Website, all related design services, and all text, images, photographs, user interface, look and feel, data, and other content on the Website are referred to as the “Website” or “Service.”

Graphic Designers Group
3524 Campus Rd
Los Angeles, CA 90041
United States

Website: https://graphicdesignersgroup.com/
Email: info@graphicdesignersgroup.com

These Terms are a business document, not legal advice. Mandatory consumer rights in the United States, United Kingdom, and Australia still apply where they cannot be excluded.

Service Generally

Graphic Designers Group and the Customer agree to the following terms for the services identified on the Website, in a package description, or in a written confirmation.

The Customer will receive Services according to the package or project selected. Work is created from the Brief and options provided by the Customer (such as style, name, slogan, values, colors, references, and usage). The first round of concepts or drafts is based on that Brief. The number of concepts and revisions depends on the package selected.

We provide custom design services for small and medium businesses, primarily in the United States, Australia, and the United Kingdom. Services include:

Logo design
Business card design
Letterhead design
Menu design
Brochure design
Flyer design
App icon design
Website template design
Complete brand identity
Brand guidelines
Related graphic design and branding work

The Customer is solely responsible for entering correct information into Our forms or sending complete answers to Our designers. Graphic Designers Group is under no obligation to review an order submission for accuracy, completeness, quality, or clarity before work begins.

When We provide designs, the Customer must review and respond. If the Customer does not promptly tell Us that the designs are not reasonably responsive to the Brief or feedback, the Customer will be deemed to have accepted those designs. If the Customer says a design is not reasonably responsive, the Customer must explain the changes required. We will then provide a subsequent round that follows the additional criteria requested, within the purchased revision scope.

Revision stages

Revisions generally consist of additional compositions that incorporate changes requested by the Customer. The purpose of the revision process is to move the selected direction forward, not to restart the project with a new concept after a direction has been chosen, unless the package includes that option or an add-on is purchased.

Customer Orders

Payment

Work on a Client project starts after We receive 50% advance payment.

The remaining 50% is due after final approval of all designs, during the handover of final source files.

We do not release final source files until the remaining 50% has been received. The Customer will be charged for the package or project selected. After each successful payment, We will email a receipt and the information needed to continue the project.

Accepted payment methods are those shown at checkout or stated on Our invoice.

Final source files

After final approval and receipt of the remaining 50% payment, We provide the final source and export files included in the project. Depending on the Service purchased, this may include:

JPG
PNG
PDF
AI (Adobe Illustrator)
PSD (Adobe Photoshop)
CDR (CorelDRAW)
Other formats stated in the package, such as SVG or EPS where applicable

If a specific format is required and is not listed in the package, it may be added as a paid extra.

Refunds

If the Customer is not satisfied with the initial concepts provided in the first round, the Customer may request a full refund of the amount paid (100%) by completing the Refund Request form We provide on request. After timely receipt of the completed form, Our team will review the reason. If accepted, 100% of the amount paid will be refunded.

If the Customer is not satisfied with the concepts provided in the second round, the Customer may request a partial refund of 75% of the amount paid by completing the Refund Request form. If accepted, 75% of the amount paid will be refunded.

If the Customer is not satisfied with the concepts provided in the third round, the Customer may request a partial refund of 50% of the amount paid by completing the Refund Request form. If accepted, 50% of the amount paid will be refunded.

Acceptance of a full refund is the Customer’s sole and exclusive remedy with respect to those concepts. If the Customer receives a full refund, the Customer has no right to use any concept, work product, content, or media, and no ownership interest in that work.

Acceptance of a partial refund is the Customer’s sole and exclusive remedy with respect to those concepts. If the Customer receives a partial refund, the Customer has only a non-exclusive right to use the concepts as inspiration for a new design by a different designer. The Customer has no right to use any concept or work product as-is, and no ownership interest in that work.

The refund policy does not apply if:

The Customer has confirmed or approved a final design. Approval is acceptance of the project and an implicit statement of satisfaction.
The Customer has failed to communicate with Us for more than thirty (30) days. Any refund is then at management discretion.
The business for which the design was created closes, changes its name, or otherwise changes in a way that makes the design no longer suitable.
The Customer purchased a special offer that is not one of Our standard advertised packages.
The Customer has taken final delivery of source files after paying the remaining 50%.
The remaining 50% has been paid and final files have been handed over.

Nothing in this refund section limits rights that cannot be excluded under United States consumer law, UK consumer law, or the Australian Consumer Law.

Project duration

The Customer agrees to respond promptly after receiving designs or status notices. The Customer has 15 days to respond to each set of designs sent for review. If the Customer does not respond within 15 days, We may treat the project as complete. In that case, We have no further obligation to continue unpaid work, and fees for work already performed remain due, including any unpaid balance.

If the Customer needs more than 15 days, the Customer must tell Us in advance so We can keep the project active.

Working hours and holidays

We generally work 10:00 a.m. to 7:00 p.m., Monday to Friday, United States Pacific Time. We are closed on Saturdays and Sundays.

Service is not available on: December 24, December 25, December 31, and January 1. Other holiday closures will be published on the Website at least 7 days in advance.

Eligibility

The Customer must be at least 18 years of age, agree to these Terms and the Privacy Policy, and complete the order form. By requesting Services, You represent that You meet these requirements, that Your order information is complete and accurate, and that if You order on behalf of a business You are authorized to bind that business.

We may accept or reject an order at Our discretion.

Authorization and Acceptable Use

You may access and use the Service only in accordance with these Terms and any posted policies on the Website.

You may submit Briefs and receive designs only as a Customer. Use of the Website is at Your own risk.

You may display the Website on an internet device and, on an occasional basis consistent with fair use under applicable copyright law, print insubstantial portions of the Website. You may not otherwise copy, broadcast, distribute, download, publish, rent, sell, store, transmit, or create derivative works from the Website except as expressly allowed.

The Website contains copyrighted material, trademarks, and other proprietary content. That material may not be republished or commercially reused without Our written permission.

Prohibited uses

You must comply with applicable law when using the Service. You agree not to post or transmit material that:

Is copyrighted, unless You own the copyright
Reveals trade secrets You do not own
Infringes intellectual property, privacy, or publicity rights
Is obscene, defamatory, threatening, harassing, abusive, hateful, or embarrassing to any person
Is sexually explicit
Constitutes unsolicited advertising, chain letters, or pyramid schemes
Contains viruses or other harmful code

You also agree not to:

Use false or incomplete registration or order information
Delete or alter another user’s or Our material
Impose an unreasonable load on the Website
Interfere with the Website or attempt to breach its security
Use bots or scrapers except ordinary search engines and browsers
Reverse engineer Website software
Access accounts or data You are not authorized to access
Send spam or forge email headers

We may review, remove, or restrict postings and terminate access without notice where reasonably necessary. We may disclose information when required by law.

Operation of the Website

We are not responsible for delays, interruptions, errors, or omissions on the Website. We may correct them but are not required to keep the Website available at all times. We may change or discontinue parts of the Website. We are not responsible for loss arising from unavailability of the Website.

Responsibility for Content

We are not responsible for how the Website or Service is used. We do not guarantee the truthfulness, accuracy, or reliability of information submitted by Customers, including Briefs, revision notes, or identity details.

Each Customer uses designs at its own risk and is responsible for checking whether use of a design will infringe third-party intellectual property, privacy, or publicity rights.

Screen colors, printers, and other devices may distort color, shape, or effect. We may specify a design using standard color, measurement, and file values. Those specifications control over on-screen appearance.

Ownership and Rights to Use

Website and Service

Except as expressly stated in these Terms, Graphic Designers Group owns all intellectual property rights in the Website and Service. You may not remove copyright or proprietary notices. You may not use Our name or trademarks without prior written consent.

Rights of Graphic Designers Group

The Customer grants Graphic Designers Group a royalty-free license to use, reproduce, adapt, publish, and display the Brief and the completed work for portfolio, advertising, and marketing of Graphic Designers Group, unless the Customer requests otherwise in writing before final delivery.

Rights of the Customer

Subject to full payment of both the 50% advance and the remaining 50%, and subject to these Terms, the Customer owns the final approved designs delivered at handover.

The Customer does not own unused concepts, discarded options, or working files from earlier revision cycles. Those remain Our property.

Until final approval and receipt of the remaining 50% payment, all logos, artwork, concepts, and designs remain Our copyright and exclusive property and may not be reproduced or used commercially.

After full payment and handover of source files, ownership (copyright and title) of the final approved artwork included in delivery becomes the property of the Customer, with unlimited, indefinite, royalty-free use of that final artwork, except:

Third-party fonts, stock images, icons, and templates remain subject to their own licenses
We retain the right to display the work in Our portfolio and advertising
We retain copyright in unused concepts and preliminary materials not included in final delivery

No trademark, service mark, or brand-name registration is transferred by this Agreement. We have no duty to run trademark searches or to help the Customer file trademark applications.

The Customer is responsible for checking that the business name and design are available to use and for securing any copyright, trademark, or service mark protection. We are not responsible for legal claims arising from inadequate name or trademark checks.

Licensing any font used in the design is the Customer’s responsibility.

We may keep project files in Our archives for 1 year from the order date. Archive storage is not guaranteed. Keep Your own copies after delivery. We may charge a reasonable fee to re-supply files from archives after initial delivery.

If the Customer needs work beyond the purchased package, We will provide a quote. Additional work starts after the required payment for that add-on is received.

Nondisclosure and Privacy

We intend to follow Our Privacy Policy, which may be updated from time to time. Data gathered about You or Your company will not be sold. We may disclose information when legally required.

We take commercially reasonable steps to protect project information. We cannot guarantee that information will never be disclosed through accident, unauthorized access, or unlawful acts by third parties.

Disclaimers and Limitation of Liability

The Service is a venue for the creation of custom design work. We do not guarantee that any Customer is who they claim to be.

THE SERVICE AND DESIGNS ARE PROVIDED “AS IS,” TO THE MAXIMUM EXTENT PERMITTED BY LAW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, UNINTERRUPTED SERVICE, AND ERROR-FREE DELIVERY. WE DO NOT WARRANT THAT THE SERVICE WILL MEET EVERY BUSINESS OR MARKETING RESULT THE CUSTOMER WANTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR INDIRECT DAMAGES, INCLUDING LOST PROFITS, LOST BUSINESS, LOST DATA, BUSINESS INTERRUPTION, PRINTING ERRORS AFTER APPROVAL, TRADEMARK REFUSAL, OR DELAY.

WHERE LIABILITY CANNOT BE EXCLUDED, OUR TOTAL LIABILITY FOR A PROJECT WILL NOT EXCEED THE AMOUNT THE CUSTOMER PAID FOR THAT PROJECT.

This section does not exclude liability that cannot be limited under applicable United States, United Kingdom, or Australian consumer law.

Links to Third-Party Services

The Website may contain links to third-party sites or tools. Those links are provided for convenience only. We do not control and are not responsible for third-party content, terms, or privacy practices. You access them at Your own risk.

Indemnification

You agree to defend, indemnify, and hold harmless Graphic Designers Group and its officers, agents, partners, and employees from claims, liabilities, and reasonable legal fees arising from Your breach of these Terms, materials You supplied, or Your use of designs in a way that infringes third-party rights.

Termination

We may terminate the Service at any time, with or without notice. If We terminate a project for reasons other than Your breach, We will work with You in good faith on any refund of unused prepaid amounts.

If termination results from Your material breach, including non-payment of the remaining 50% after approval, misuse of unpublished concepts, or a chargeback after file delivery, You are not entitled to a refund unless We agree otherwise in writing.

General

These Terms, the Order confirmation, and the Privacy Policy are the entire agreement between You and Graphic Designers Group for the Services, and they replace prior oral or written understandings on the same subject.

If any provision is held invalid, the remaining provisions stay in effect. Headings do not affect interpretation.

Unless a mandatory consumer law requires otherwise, these Terms are governed by the laws of the State of California, United States. Disputes that require court action will be handled by a court with jurisdiction over Los Angeles, California, except where You have a non-excludable right to bring a claim in the United Kingdom or Australia.

Website content is Our copyright unless credited otherwise. Customer-owned final logos remain subject to the ownership terms above.

For questions about these Terms or licensing of Website materials, contact: